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Privacy notice for MECFS Canterbury

MECFS Canterbury complies with the Privacy Act and the Health Information Privacy Code. If you are not satisfied with our response to any privacy-related concern you raise with us, you can contact the Privacy Commissioner.

Collection and Use of Personal Information

We may ask you to provide and collect personal information from you, including the following information:

  • Name, Age, Ethnicity

  • Contact information

  • Interactions with us

  • Membership status

  • Survey responses (not linked to personal information)

  • Consent agreements for services

  • Health details

  • Clinical notes and support activity


We collect your personal information in order to:

  • Stay in touch and inform you about our activities.

  • Provide statistical summarised information to our funding providers.

  • Provide support and services to you, and to respond to feedback and queries.

With your permission, we may share relevant health information with other healthcare professionals in a confidential manner, with the aim of improving the support you receive from your healthcare team.

Providing some information is optional. If you choose not to provide contact details and information about your health, we may not be able to provide you with expected services.

We keep your information safe by storing it securely (password-protected electronic storage and databases) and allowing only those authorised to see it. Paper based records are shredded when no longer needed.


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us at, or 03-365-5887.

Collection and Use of Website Visit Information

Statistical Information

We may collect statistical information about your visit to this website to help us improve it. This information is aggregated and doesn’t identify you personally. It includes:

  • Your IP address

  • The search terms you used

  • The pages you visited on our site and the links you clicked on

  • The date and time you visited the site

  • The referring site (if any) from which you clicked through to this site

  • Your operating system, for example Windows XP, Mac OS X

  • The type of web browser you use, such as Edge, Chrome or Mozilla Firefox

  • Other things like your screen resolution and the language setting of your browser.

The statistical information referred to above can be viewed by site administrators and certain other staff. It may also be shared with government agencies.

Google Analytics

We use Google Analytics on our website to track your actions and help us optimise our site for conversions and usability. While we can see data gathered over a timeframe, we do not collect personally identifying information from any source as part of the terms of service of Google Analytics.

A condition of our use of Google Analytics is that we make reasonable endeavours to bring to your attention the following statement:

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We have implemented Google Analytics demographic and interest reporting based on the Google Display Network in order to provide information about users that is used to optimise our website.

Any data collected by Google for the purposes of Google Analytics will be treated according to Google’s Privacy Policy. If you would like to opt-out of being tracked by Google Analytics, then you can do so using the Google Analytics Opt-out Browser Add-on.



This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage. The cookies don’t collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.

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